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Post-Merger Process Integration

Mergers and acquisitions present several challenges for companies engaged in these undertakings. One of the biggest is process integration, which joins the policies, standards, and work procedures of two companies with different business cultures. Savvy businesses implement a post-merger process integration plan to make the transition much easier and less complicated. I...

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Continuous Improvement for Process Changes

Change Management. Continuous Improvement. Process Optimization. If you’re Googling terms like these, you’re likely researching ways to refine your company’s practices. Your business could probably use a boost, too. Whatever your reasoning, it’s a fair bet that something has got to change. While change management is an umbrella term that refers to more sweepi...

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How to Measure KPIs on Process Improvement

You’ve done the hard work of reviewing your business’ processes and implementing improvements wherever possible. But now that you’ve done the work, how do you accurately measure whether it’s paying off? The answer is simple: Key Performance Indicators, or KPIs for short. In this article we’ll go over what KPIs are, how you can track them, and which specific on...

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Using Documentation to Improve Processes: A Case Study

The Client: Company Growth Highlighting Need for Process Improvement With origins that reach back over a century to the time it was the first electric and gas provider in its home state, this client’s business reach grew—from serving one city to serving the entire state and beyond. The client is now a multibillion-dollar, investor-owned company that generates, tr...

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How Flowcharts Document and Improve Business Processes

“Flowchart” is an umbrella term that describes various types of process diagrams whose forms follow their functions. They’re used to picture the structure of organizational operations, perpetuate company cultures and objectives, evaluate and optimize processes, manage change, and facilitate new projects. Typically utilizing simple shapes and concise text, these di...

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